Player Wellbeing & Safety

Responsible Gaming at qkpk

qkpk believes that gaming should always be an enjoyable, controlled activity — never a source of stress, financial difficulty, or harm. This page outlines the tools, policies, and support channels qkpk makes available to every player in Bangladesh to help you stay in control and play safely.

21+ Minimum Age
24/7 Support Access
4 Player Control Tools
Free All Safety Features

qkpk's Commitment to Responsible Gaming

qkpk is committed to maintaining an environment where every player can make informed decisions about their gaming activity. We provide practical tools that let you set your own limits, take breaks, or exclude yourself entirely from the platform. Our support team is available around the clock to assist any player who feels that gambling may be affecting their wellbeing. Responsible gaming is not a footnote at qkpk — it is a core operating principle that shapes how we build and run the platform for players across Dhaka, Chittagong, Sylhet, and all of Bangladesh.

21+

Strictly for Adults Aged 21 and Above

qkpk operates exclusively for adults. You must be at least 21 years old to register an account, place bets, or participate in any game on the platform. Age verification is carried out during the registration process and may be requested again at withdrawal. If you are under 21, please do not attempt to use qkpk. If you are a parent or guardian concerned that a minor may have accessed the platform, contact our support team immediately at [email protected] — no mailto link — and we will act promptly.

Player Protection Tools

Stay in Control of Your Gaming

qkpk provides every registered player with a set of free, easy-to-use tools designed to support responsible gaming habits.

Deposit Limits

Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your limit is reached, qkpk will not process further deposits until the period resets. Lowering a deposit limit takes effect immediately. Raising a limit is subject to a mandatory cooling-off period to prevent impulsive decisions during a gaming session.

Session Time Limits

Choose how long a single gaming session can last before qkpk prompts you to pause and review your activity. When your session limit is approaching, a clear on-screen notification will appear. Once the limit is reached, your session ends and you are logged out automatically — no override is possible until a set interval has passed.

Time-Out (Cooling-Off Period)

If you need a short break from gaming, qkpk's time-out feature lets you suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. You can still contact support to withdraw any existing balance. Time-outs cannot be cancelled once activated.

Self-Exclusion

Self-exclusion is a longer-term option for players who feel they need a more significant break from gambling. You can request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully deactivated. Any remaining balance will be refunded to your registered bKash or Nagad account.

Loss Limits

Set a maximum loss threshold over a defined period. When your net losses in a session, day, week, or month reach the limit you configured, qkpk will prevent further wagering for the remainder of that period. Loss limits reset automatically at the start of the next period and can only be raised after a mandatory review interval.

Reality Checks

Reality check notifications appear at regular intervals during an active gaming session — reminding you how long you have been playing and how much you have wagered or won in that session. These prompts are designed to keep your awareness grounded in real figures, helping prevent the sense of timelessness that extended gaming sessions can create.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following patterns in your own behaviour, qkpk encourages you to use the tools above or contact support right away.

  • Spending more money on gambling than you originally intended or can comfortably afford.
  • Chasing losses — placing larger or more frequent bets in an attempt to recover money already lost.
  • Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
  • Neglecting work, studies, family responsibilities, or personal health due to time spent gambling.
  • Borrowing money, selling possessions, or using funds intended for essential expenses to fund gambling.
  • Gambling to escape problems, stress, depression, or feelings of loneliness rather than for entertainment.
  • Being dishonest with family members or friends about the amount of time or money spent gambling.
  • Failed repeated attempts to cut back or stop gambling despite wanting to do so.
  • Feeling a need to gamble with progressively larger amounts to achieve the same level of excitement.
  • Continuing to gamble even when it is causing financial hardship, relationship stress, or emotional distress.

Remember: Experiencing even one or two of these signs regularly is enough reason to take action. You do not need to be in a crisis to use qkpk's responsible gaming tools or to speak with a support advisor. Early action is always more effective than waiting.

Self-Exclusion

How to Self-Exclude from qkpk

Requesting self-exclusion is straightforward. Follow the steps below or contact support and an advisor will handle the process on your behalf within 24 hours.

Self-Exclusion Process

Once self-exclusion is activated, your account is fully deactivated and you will not be able to access the platform for the duration of your chosen exclusion period. Any outstanding balance will be returned to your registered payment method.

1
Log in to your qkpk account and navigate to the Account Settings section from the main menu.
2
Select "Responsible Gaming" from within Account Settings, then choose the "Self-Exclusion" option.
3
Choose your exclusion duration: 6 months, 1 year, 2 years, or Permanent. All options are available at no cost.
4
Confirm your request. You will receive a confirmation message. Your account will be deactivated within 24 hours, and your balance will be refunded.
5
Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will process your request directly — no login required.
Detailed Tool Guide

How Each Tool Works

Expand each section below to learn exactly how to activate and manage each responsible gaming tool within your qkpk account.

Go to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred daily, weekly, or monthly maximum deposit amount in BDT (e.g., ৳5,000 per day). Your chosen limit takes effect immediately.
  • Lowering a limit: effective immediately.
  • Raising a limit: subject to a 7-day cooling-off period before taking effect.
  • You may set limits on one, two, or all three time periods simultaneously.
  • The most restrictive applicable limit always takes precedence.

Navigate to Account Settings → Responsible Gaming → Session Limits. Choose a maximum session length between 30 minutes and 8 hours. A countdown timer will be visible during your session.
  • A warning notification appears 10 minutes before your limit is reached.
  • Upon reaching the limit, the session ends and you are logged out automatically.
  • You can start a new session after a mandatory 15-minute break period.
  • Session limits can be changed from Account Settings at any time; reductions apply immediately.

Go to Account Settings → Responsible Gaming → Time-Out. Select a duration from the available options: 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. The time-out begins immediately upon confirmation.
  • During a time-out, login, deposits, and wagering are all suspended.
  • Withdrawals of existing balances remain accessible via support.
  • Time-outs cannot be cancelled or shortened once activated — this is by design to protect you.
  • You will receive an email confirmation when your time-out period has ended and your account is reactivated.

Access Account Settings → Responsible Gaming → Loss Limits and set the maximum amount in BDT you are comfortable losing within a given timeframe.
  • Available periods: daily, weekly, and monthly.
  • Once your net loss reaches the configured amount, all wagering is paused for the remainder of that period.
  • The limit resets automatically at the start of the next period.
  • Increasing a loss limit is subject to the same 7-day cooling-off rule as deposit limit increases.

In Account Settings → Responsible Gaming → Reality Checks, choose how frequently you would like to receive an on-screen summary of your session activity — every 15, 30, 45, or 60 minutes.
  • Each notification shows: session duration, total wagered, total won or lost, and current balance.
  • You can choose to continue your session, take a break, or close the session from the notification itself.
  • Reality check notifications cannot be permanently disabled once enabled — only the frequency can be adjusted.
Get Help

Support Is Always Available

If you are concerned about your own gambling habits or those of someone you know, please reach out. qkpk's support team is available 24 hours a day, 7 days a week. You do not need to be in crisis to ask for help — early conversations are always welcome.

Email Support

Send your responsible gaming query or self-exclusion request directly to our dedicated support address. Responses within 24 hours, typically faster.

[email protected]
Live Chat

Access the live chat feature from within your qkpk account for real-time assistance from a trained support advisor. Available around the clock.

Available 24/7
Account Settings

All responsible gaming tools — deposit limits, time-outs, loss limits, reality checks, and self-exclusion — are accessible directly from your account dashboard.

In-Account Tools
Third-Party Support

If you would prefer to speak with an independent organisation, we encourage you to seek guidance from a qualified counsellor or mental health professional in your area.

Independent Advice

A Note on Gambling and Financial Risk

All forms of gambling involve financial risk. qkpk's games are designed for entertainment purposes — they are not a reliable source of income, and outcomes cannot be predicted or controlled. Never gamble with money you cannot afford to lose, and never use gambling as a way to pay debts or solve financial problems. If you are experiencing financial difficulty, please speak with a qualified financial counsellor before continuing to use the platform.

21+ Only — Play Responsibly

Ready to Play? Stay Safe While You Do.

Explore cricket betting, slots, and live casino — all with responsible gaming tools built in from the start.

Explore qkpk Casino Cricket Betting Read Our FAQ

21+ Only   Gambling involves financial risk. Please play responsibly.