qkpk Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes the data practices of qkpk ("qkpk", "we", "us", "our") in connection with the operation of the qkpk online betting and casino platform accessible at qkpk.io and its associated mobile web interfaces. This Policy applies to all registered users ("you", "your", "the Player") and visitors to the platform.

qkpk is committed to handling your personal information with transparency, integrity, and care. We collect and process data only where there is a clear and lawful basis for doing so, and we apply appropriate technical and organisational measures to keep that data secure. This Policy should be read alongside qkpk's Terms and Conditions, which govern the broader relationship between you and qkpk.

By creating an account, accessing the platform, or otherwise engaging with qkpk's services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform.

2. Data We Collect

qkpk collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a qkpk account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (used to verify 21+ eligibility)
• Residential address (city, district, Bangladesh)
• Mobile phone number
• Email address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to protect against fraud and money laundering, qkpk may request:

• A copy of your Bangladesh National ID Card (NID) or passport
• A utility bill or bank statement as proof of address
• A selfie or photograph for identity confirmation in certain circumstances

KYC documents are processed by qkpk's verified identity verification partner and are handled with the highest level of security. Original document images are not stored on qkpk's primary servers beyond the period required for verification.

2.3 Transaction & Payment Data

When you make a deposit or withdrawal, we collect:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, or card)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Partial payment identifiers (e.g., the last four digits of a card or a masked mobile wallet number)

Full payment credentials are not stored by qkpk. All sensitive payment data is handled directly by PCI-DSS compliant payment processors.

2.4 Activity & Behavioural Data

As you use the platform, qkpk automatically records:

• Betting history, game sessions, and wagering patterns
• Login timestamps, session duration, and activity frequency
• Device type, operating system, browser type, and screen resolution
• IP address and approximate geolocation (city-level)
• Pages visited and features accessed within the platform

2.5 Communication Data

If you contact qkpk's support team via email or live chat, we retain records of those communications — including the content of messages and any attachments — for the purposes of resolving your query, maintaining service quality, and auditing support interactions.

2.6 Data Collected via Cookies

qkpk uses cookies and similar tracking technologies to collect session data, remember your preferences, and analyse platform usage. See Section 6 for full details of our cookie practices.

3. How We Use Your Data

qkpk uses the personal data we collect for the following purposes:

qkpk does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required for fraud detection purposes. In such cases, you have the right to request human review of any automated decision.

4. Legal Basis for Processing

qkpk processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to register your account, accept your bets, process payments, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable financial, anti-money-laundering, and responsible gaming obligations.
• Legitimate interests: Processing carried out for fraud detection, platform security, abuse prevention, and product improvement, where those interests are not overridden by your rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

5. Data Sharing

qkpk does not sell, rent, or commercially share your personal data with any third party. We may share your data with the following categories of trusted service providers, strictly for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Visa/Mastercard networks — to facilitate deposits and withdrawals.
• Identity verification providers: KYC and anti-fraud service providers used to verify your identity during account registration and upon withdrawal.
• Game and technology providers: Third-party game studios and platform infrastructure providers (such as Evolution Gaming, Pragmatic Play, Spribe, and others) who supply game content and back-end services. These providers receive only the session data required to deliver the game experience.
• Analytics providers: Anonymised, aggregated platform usage data may be shared with analytics services for the purposes of improving platform performance. No personally identifiable data is included in these transfers.
• Legal and regulatory authorities: Where qkpk is required by law, court order, or regulatory authority to disclose information, we will comply with such obligations and will notify you where legally permissible.

All third-party service providers are bound by contractual data protection obligations and are not permitted to use your data for any purpose beyond those for which it was shared.

6. Cookies & Tracking Technologies

qkpk uses cookies, web beacons, and similar technologies to operate the platform and improve the user experience. The following categories of cookies are used:

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your account state across pages, and protect against cross-site request forgery. These cookies cannot be disabled without preventing the platform from working correctly.

6.2 Functional Cookies

Functional cookies remember your preferences — such as your chosen display settings and notification preferences — so you do not need to re-enter them each time you visit. These cookies do not track your activity outside the qkpk platform.

6.3 Analytics Cookies

qkpk uses analytics cookies to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is collected in aggregated, anonymised form and is used solely to improve platform quality and performance.

7. Data Retention

qkpk retains your personal data for as long as your account is active and for such additional period as is required for legal and compliance purposes. Specifically:

• Account data is retained for the duration of your account plus a minimum of five years following account closure, in accordance with financial record-keeping obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• KYC documents are retained for the period required to satisfy identity verification obligations, typically five years from account closure.
• Support communications are retained for two years from the date of the interaction.
• Cookie and analytics data is retained in anonymised form and is not subject to personal data retention limits once anonymised.

Following the expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised. In some circumstances, data may be retained for longer where required by court order or ongoing legal proceedings.

8. Your Rights

As a qkpk player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact qkpk support at [email protected].

• Right of access: You may request a copy of the personal data qkpk holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data held by qkpk is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to qkpk, where processing is carried out by automated means.
• Right to object: You may object to certain types of data processing — in particular, processing carried out for direct marketing purposes — at any time and without providing reasons.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to restrict processing: In certain circumstances, you may request that qkpk restrict the processing of your data, for example while a rectification request is being assessed.

qkpk will acknowledge all rights requests within 72 hours and will provide a substantive response within 30 days. In complex cases, this period may be extended by a further 30 days, with notice provided to you.

9. Children & Minors

The qkpk platform is intended exclusively for adults aged 21 years and above. qkpk does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data without parental consent, we will immediately close that account and delete the associated data. If you believe that a person under 21 has accessed the platform, please notify us at [email protected] immediately.

10. Security Measures

qkpk implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption on all data in transit between your device and qkpk's servers.
• Encrypted password storage using industry-standard hashing algorithms. qkpk staff cannot view your password in plain text.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security audits and vulnerability assessments carried out on the platform infrastructure.
• Fraud detection systems that monitor for unusual login patterns, payment anomalies, and suspicious account activity in real time.
• Secure data centres with physical access controls, environmental monitoring, and redundant backup systems.

Despite these measures, no system can guarantee absolute security. In the event of a data security incident that materially affects your personal data, qkpk will notify you promptly and take all reasonable steps to contain and remediate the breach.

11. Third-Party Links

The qkpk platform may contain references or navigational links to third-party services, such as payment provider portals or game studio support pages. qkpk is not responsible for the privacy practices of any third-party website or service. We recommend reviewing the privacy policy of any third-party service before providing personal information to it. qkpk's Privacy Policy applies solely to information collected by and within the qkpk platform.

12. Policy Updates

qkpk reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material, we will notify registered players via the email address associated with their account, or by displaying a prominent notice on the platform, before the changes take effect. The date at the top of this Policy reflects when it was last updated. Your continued use of qkpk after any update constitutes your acceptance of the revised Policy. If you do not agree with a change, you should contact support to close your account before the change takes effect.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to qkpk's handling of your personal data, please contact our support team using the details below. All privacy-related enquiries are handled confidentially and with priority.